No Lawyers Allowed Arbitration is designed to be a fast, cost-effective, and conclusive resolution of a dispute that parties are unable to resolve themselves through mediation or otherwise. Arbitration is a bit more formal than mediation. There will be a day in court so to speak where both sides of a dispute will present their case to an arbitrator. And, unlike mediation, in arbitration the arbitrator will issue a decision much like a judge. With very few exceptions, the decision is final and (in many states) can be affirmed by a court and turned into a judgment and enforced.
Arbitration is essentially a private court process. Parties and agree to their own rules, or rules of a particular arbitration organization.
Most arbitrations occur because parties (people or companies) to a contract agree in advance to resolve their dispute in arbitration instead of court. Even if parties in a dispute do not have a contract that requires disputes to be resolved by arbitration, the parties can agree to arbitration after a dispute arises.
Organizations offering arbitration all have different approaches to arbitration. Some offer a variety of arbitration options to pick and choose from with a variety of rules. Some use a panel of arbitrators (usually three people), and some use only one arbitrator. Some make it simple and offer one form of arbitration and one set of simple rules. The more complicated, usually the more expensive. NLA arbitration is designed to be simple, quick, and cost-effective.
The right organization to go with will depend on the nature of the dispute that needs to be resolved and the amount of time and money the people or companies in the dispute want to spend on it. The great thing about arbitration is that can be fast and cost-effective and it results in knowing who is "right" and who is "wrong." Sometimes that's important. When it is not important to know who is "right" and "wrong" mediation may be your best option.